Privacy Policy for Chequer Mead Theatre
Last updated: May 2026
Chequer Mead Theatre is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, visit our venue, contact us, purchase tickets, attend events, participate in activities, or engage with our services.
1. Who We Are
Chequer Mead Theatre is a community arts and entertainment venue based in East Grinstead, West Sussex.
For the purposes of data protection law, Chequer Mead Theatre is the “data controller” of your personal information.
If you have any questions about this Privacy Policy or how we use your information, please contact:
Chequer Mead Theatre De La Warr Road East Grinstead West Sussex RH19 3BS
Email: [email protected] Telephone: 01342 302000
2. Information We Collect
We may collect and process the following information:
Information you provide directly
This may include:
· Your name
· Email address
· Postal address
· Telephone number
· Payment details (processed securely by third-party providers)
· Booking and ticket purchase information
· Membership or donation details
· Information you provide when contacting us
· Information submitted through forms, surveys or competitions
· Accessibility requirements you choose to share with us
Information collected automatically
When you use our website, we may automatically collect:
· IP address
· Browser type and version
· Device information
· Website usage data
· Cookies and analytics data
3. How We Use Your Information
We use your information to:
· Process ticket bookings and payments
· Manage events, memberships and donations
· Respond to enquiries
· Send booking confirmations and service updates
· Provide customer support
· Improve our website and services
· Send marketing communications where you have agreed to receive them
· Meet legal and regulatory obligations
· Maintain the safety and security of our venue and systems
4. Marketing Communications
We may send you information about:
· Upcoming events
· Workshops and activities
· Community projects
· Special offers
· Fundraising campaigns
· News and updates
We will only send marketing emails where:
· you have consented, or
· we are otherwise permitted to do so by law.
You can unsubscribe at any time by:
· clicking the unsubscribe link in emails, or
· contacting us directly.
5. Sharing Your Information
We do not sell your personal information.
We may share information with trusted third parties where necessary to provide services, including:
· Ticketing providers
· Payment processors
· Email and marketing platforms
· IT and website support providers
· Professional advisers
· Regulatory or legal authorities where required
All third parties are required to handle your data securely and lawfully.
Payment Information
Payments made through our website are processed securely by third-party payment providers.
7. Cookies
Our website may use cookies and similar technologies to:
· Improve website performance
· Analyse visitor usage
· Remember preferences
· Support website functionality
You can control cookies through your browser settings.
For more detailed information, please see our Cookie Policy.
8. How Long We Keep Your Information
We only retain personal information for as long as necessary:
· to provide services,
· comply with legal obligations,
· resolve disputes, or
· maintain financial records.
Retention periods may vary depending on the nature of the information.
Your Rights
Under UK data protection law, you may have the right to:
· Access your personal information
· Correct inaccurate information
· Request deletion of your information
· Restrict or object to certain processing
· Withdraw consent
· Request transfer of your data where applicable
To exercise any of these rights, please contact us using the details above.
10. Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
However, no online transmission can ever be guaranteed completely secure.
11. CCTV
CCTV may operate within and around Chequer Mead Theatre for:
· public safety,
· crime prevention, and
· safeguarding purposes.
Recorded footage is stored securely and retained only for an appropriate period.
12. Children’s Privacy
Some of our activities involve children and young people. Personal information relating to children will only be collected and processed where necessary and appropriate safeguards are in place.
Parents or guardians should contact us if they have concerns regarding information relating to a child.
13. External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
15. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the:
Information Commissioner’s Office Website: https://www.ico.org.uk
